Posted on Wed, Jun 02, 2010
In the most current issue of Operational Excellence Insights, Steve Engelman suggests several ways to check whether your organization is adding value from the eyes of the customer.
As an executive responsible for ensuring short and long-term organizational goals and objectives are being achieved, have you paused to consider the following:
- How is your organization providing value to customers, employees and stakeholders?
- Are these value perspectives integrated into your strategic and operational plans?
- Are you personally committed to and involved in enhancing value throughout your organization?
- How is the value of your products and services perceived?
Read the full article here and please feel free to add your comments below.
Posted on Mon, Feb 08, 2010
In a January 30 article, the Wall Street Journal suggests that Toyota's standardization efforts are partly to blame for the massive size of the current recall. Specifically, "... using common parts and designs across multiple product lines, and reducing the number of suppliers to procure parts in greater scale-can backfire when quality-control issues arise."
We strongly disagree with any suggestion that standardization contributes to quality problems. On the contrary, effective standardization coupled with Lean Product Development methods leads to dramatically better designs and final products. (Read our complete article in our Operational Excellence Insight titled Lean Six Sigma and Standardization - Toyota's Recall)
Well we've had our say - what do you think? Post your comments on the causes and consequences of the Toyota recall below.